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Frequently Asked Questions

How much is shipping?

Shipping to the United States is $4.95

Shipping to Everywhere Else is $15.95.

International Customs & VAT Information

We do not collect or remit any international taxes and fees, which means that any import duties/taxes/fees will be collected by your country when it reaches customs. These fees are the responsibility of the customer. Your package may be delayed up to 2 weeks while being held in customs. All fees must be paid for the package to be released to you. We are not responsible for these fees and not responsible for helping to contact your country's customs department for release.

If your order is seized by customs, we are not responsible for product losses or shipping funds. If fees are rejected, the package will not return back to us and a refund can not be processed.

I didn't get an order confirmation email. Where can I find it?

Please check your spam folder if it doesn't arrive in your inbox. Make sure to whitelist our email to avoid having it happen again in the future.

If you have checked your spam folder and still do not see it please email us at maggie@missmagpieart.com!

When will my order ship?

We aim to process all orders within 3 - 7 business days.

Does my order come with tracking?

Yes! All orders come with a USPS tracking number. You will receive a tracking number through e-mail once your shipping label has been printed.

Why is international shipping so expensive?

We try to keep it as low as possible, but unfortunately have no control over the naturally high rates.  Please also note that we cannot lower the value of an order on customs forms.

Do you accept Returns/Exchanges?

We do not accept returns or exchanges. We are as descriptive as possible so please make sure you understand what you are buying.

If something else is wrong (damaged item, missing item, etc), please e-mail us at maggie@missmagpieart.com with your concerns so we can assist you!